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What exactly does PeggNet Computers offer?
We offer a 100% digital, state of the art, motion picture film transfer on Rank Cintel Turbo telecines, to Hand Drive,
Mini DV Tape, and DVD.
What kind of turnaround time can I expect?
You can expect a realistic turnaround time of two to three weeks, or less from when we receive your film, depending on the current workload. In some cases, film orders are transferred the same day they arrive. Our transfer process is longer than real time, in that 10 hours of film will take between 15 to 20 hours to transfer. Call 973-543-1222 for our current turnaround time.
Do you offer Rush Service?
Yes. If you need your order immediately, all you have to do is let us know when it will arrive and we will assign your order a priority status, with a turnaround time of 1 to 3 days in almost all circumstances.
A nominal fee will be applied -- either $100 or 10%, whichever is greater.
Please Note: If you require Overnight Shipping, an additional shipping premium will also apply; determined by a national carrier such as FedEx. You can supply a prepaid airbill, or use your FedEx, UPS or DHL shipping account number.
How long has your company been around?
Over 7 years. And growing every year! We recently made an addition to our facility to accommodate growth. We intend to be around for some time to come.
How do I make payment?
We accept payment by check or credit cards. This is how we keep our costs down and pass the savings onto our customers like you. Checks should be made payable to: PEGGNET COMPUTERS
International customers must contact us prior to payment and make funds available in USD.
Do you guarantee your work?
Yes we do, 100%! If there is any defect or issue with media you receive, let us know immediately. We will do what is necessary to correct any issue on our part.
What level of quality can I expect?
High quality! We provide a state of the art, 100% digital film transfer, using the same scanners Hollywood uses for their films.
Read about the differences, and what makes PeggNet Computers the Best, find more detail on Our Scanning Process and our High Definition PEGGNET COMPUTERS Color Corrector.
What makes PeggNet Computers better than the other sites I see?
We transfer all film on Rank Cintel Turbo telecines. These are what Hollywood uses. You will not find a projector and camera set-up here.
What are your business hours?
Our administrative hours are Monday thru Friday, 9:00 am to 5:00 pm Eastern Time.
Calls and E-Mails are also answered and returned in the evening and over the weekend (hours vary depending on the current work log). We make every effort to answer each line personally, however from time to time our call volume is high and you may receive our voice mail. Please leave a detailed message and we will return your call - generally within 5 minutes during our normal business hours.
Are you the cheapest?
No. But we are not the most expensive either. For the quality we provide, we are the best solution.
How do I order/ send my film?
Simply Print the Order Form, Complete the information required, enclose a check for the total amount made out to: PEGGNET COMPUTERS. If you have any questions or concerns, please feel free to call us toll free at 973-543-1222. We are here to help. For details on packing you film, please see our Shipping Q&A.
Will you edit?
We will transfer your film in any order you provide. If you like, we can remove most black segments. We do not edit your transfer for content. We feel those decisions should be left in your control.
How do I edit?
There are a variety of editing software packages on the market. We would recommend using one you are comfortable with or finding one that will give you the options you are looking to utilize. There is no one particular program we endorse at this time; a lot will depend on your comfort and skill level.
For optimal editing capability, we highly recommend your transfer be on Portable Hard Drive or MiniDV Tape.
What should I be most concerned about?
Even if you choose another transfer site, avoid having a transfer done by someone operating out of their basement or garage.
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What do you transfer?
We transfer motion picture film. We specialize in Regular & Super 8mm, 16mm & 35mm film formats.
If you are uncertain of what you have, the simplest way to tell is if it is on a reel, and by looking to see if it has sprocket holes (small holes along the edge of the film). If it does, then yes we do.
Do you transfer Digital8 tapes or VHS?
Yes, we do not transfer 8mm digital tapes, Sony Hi8, 8mm analog or VHS. We also do foreign transfer of PAL, NTSC, SECAM.
How safe are my films?
Very safe, because they are priceless! We treat your film just like a new 35mm Hollywood print or historical film archive. We regard your films as a visual historical account of your family and respect them as such. When your films arrive, your order is checked-in by an experienced staff member, and placed in a work bin solely for you. Everything pertaining to your film transfer order is labeled and remains together at all times from arrival, through transfer, until it is carefully packaged and shipped back to you. We have never lost, misplaced or confused an order.
How can I tell the difference between Regular 8mm and Super 8mm film?
There are a few ways to tell the difference. The easiest is by looking at the sprocket holes. If you have both formats, look at them together, side by side (either the film or the leader). Super 8mm film will have much smaller sprocket holes.
Sometimes you may not need to be concerned with this question. It is very common that only one format was shot as a different camera would have been required. Also, if there is not a particular sequence you would like your films transferred, you would not need to be overly concerned with this. We can separate your film and let you know how much you have of each.
The 3 inch box of my Regular 8mm film says 25 feet. Where does the 50 feet come from?
Yes, that little box does create some confusion. However it refers to the film when it was originally purchased. (See Illustration)
Before your 8mm film was shot (exposed) in the camera, it was 25 feet of 16mm, or Dual 8mm Film. The unexposed film reel would have been inserted into the camera, then shot, exposing one side of 25 feet. Once it ran through, it was turned around to run through a second time, exposing the other side of the 25 feet. Remember listening to audio cassettes? It's the same idea.
When the film was processed (developed), it was cut down the center and the ends spliced together, making it 50 feet long.
My 8mm film reels are larger than 3 inches, but not full. How do I determine how much film is on the reel?
There are three ways to handle this.
First, you may be lucky to have a film reel that has length markings already. These markings usually appear on one side of the reel along an arm. You may have to look closely at both sides of the film reel and at each arm for the correct markings. Length may be measured in m (meters) and ft (feet). They may also have time markings. We would be looking at the length in feet. The feet lengths are in increments of 50 feet (because the larger reels were assembled from 50 foot reels, which is what our pricing discounts are based upon). Then, in order to determine how many reels for pricing this would be, simply divide by 50.
Second, measure the diameter of the film on the reel - not the reel itself, but from one end, over the center to the other end. Then compare it to the film length chart located on the Pricing Page. If you would like to know the actual math, the first 3 inches would be 50 feet, the 4th inch would be an additional 50 feet, then for every inch greater than 4, add 100 feet.
Third, call us with any questions or concerns, toll free at 973-543-1222. One of our experienced staff members is always glad to help calculate your order and discuss the particulars with you.
What if I overestimate how much film I have or pay too much?
No problem. We can let you know when your film arrives. We will either send a refund check for any difference with your order or apply it to additional copies if you like. We let you decide.
How do you return my original film?
We return your reels spliced together on larger reels with a 7 or 13 inch diameter. We do not charge extra for this. Nor do we cut your film. It is merely spliced together with a small amount of leader between reel segments, acting as a chapter reference. This is far better for film safety, as the film is not tightly wound around such a small radius (which becomes brittle over time), rather it lies in a more natural, flatter state. Also, this is better for long term film storage, and takes up far less space than dozens of small reels.
Can I get my original film reels and boxes returned?
Absolutely. Just let us know on the order form. We would be happy to accommodate you.
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Is it safe to send my films?
Yes. We can honestly say that we have never had a package get lost coming to, or leaving from us.
How should I send my films?
We recommend using a national, insurable carrier such as FedEx, UPS or DHL.
You are able to track your films, always knowing their location.
Is there anything special I should do when packing my films?
Film can be durable, but we don't want to take any chances. If your film is in boxes, small plastic snap covers or cans, we recommend taping them closed, so they do not to open during shipping. Make sure to number them in the order you would like them to be transferred with a permanent marker. If not, place your film in small plastic bags or envelopes and tape closed. You will want to select a box for shipping that your films will fit snugly into, without a lot of room to jostle around. Add packing material (bubble wrap or newspaper work best) in any open areas, to give the box stability. Don't forget to include your order form and check or credit card information. Use packing tape to securely close the box.
Will you let me know when my film arrives?
Yes. You will receive an email letting you know when we receive them, or a telephone call if you prefer.
Will you let me know when my transfer is finished?
Yes. You will be notified by email when your transfer is complete, along with your tracking number if shipping by FedEx.
How are my films and digital media shipped back to me?
We have a Flat Shipping Rate of just $15! Your original film and media are individually wrapped, then placed in a shipping box. Our shipping boxes also make a great storage device for your film.
Most orders are sent via FedEx Ground, with Online Tracking ID.
Smaller Orders (depending upon weight) will be sent via US Postal Service, Priority Mail with Delivery Confirmation.
If you would like a Signature Required for your delivery, simply check the line on the Order Form and add an additional $7.50 for the service. With this service, your film and media will not be left without a person present,
at the physical address, to receive and sign for your shipment(s).
Can you overnight my films?
Yes. If you require Express or Overnight Shipping, please call 973-543-1222 for an appropriate Shipping Quote.
I have a shipping account. Can I use my shipping number?
Yes. If you supply us with a prepaid air bill, or your FedEx, UPS or DHL account number, we will gladly ship your Express or Overnight delivery. We will not charge you any shipping fees. Please call in advance to make arrangements.
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